Your fan club membership statusBMSG You can check from the "Payment method/change confirmation page" in the OFFICIAL SHOP.

▼BMSG Click here to log in to the OFFICIAL SHOP
https://bmsg.shop/account

▼Contents you can check
Membership fan club / Month of joining / Subscription cycle (monthly/annual amount) / Next update / Payment method

If you have already joined a fan club, it will also be reflected on the top page "Your Community" after logging into the app.

If the above does not resolve your issue, please contact us using the form below.

▼Contact us
https://bmsg.channel.io/support-bots/103231

After downloading the app, you will need to register as a member to view fan club content.
If you are unable to log in even though you have completed fan club membership registration and payment, please check ① to ③ below.

① Are you entering the registered email address?
You may have entered a different email address than the one you used when registering.
If you have multiple email addresses, try the one you remember.
※「BMSG This is different from the email address registered in the app.

② Are you entering the password you set?
If you do not remember the password you set, please click [Click here if you have forgotten your password] at the bottom of the login screen, set a new password, and try logging in.
*If you do not receive the reset email, please contact info@bmsg.Please set the shop so that it can receive messages.

③ Are there any errors in the email address and password entered?
Uppercase/lowercase letters, half-width/full-width characters, symbols, input errors, and unnecessary spaces (空Please check that there is no white).

Uppercase letters (half-width):SKY-HI　
Lowercase letters (half-width):sky-hi
Capital letters (full-width): SKY-HY
Lower case (full-width): sky-hy


If the above does not resolve your issue, please contact us using the form below.

▼Contact us
https://bmsg.channel.io/support-bots/103231

First of all,BMSG Please try resetting your password using the email address registered with the OFFICIAL SHOP.

Also,BMSG You can purchase goods at the OFFICIAL SHOP without registering as a member.
If you have used the service in the past but have not completed the member registration process, you may not be able to log in.

To register as a member, please register below.

▼BMSG OFFICIAL SHOP Click here to register as a member
https://bmsg.shop/account/registerIf the above does not resolve your issue, please contact us using the form below.

▼Contact us
https://bmsg.channel.io/support-bots/103231

① If you have a purchase history in the past
In the past, I have sent two emails to the email address that I remember, ``Shopping Completed'' and ``Shipping Completed'', so please contact info@bmsg.Please check if you have received an email from the shop.

② If you cannot find your email and have forgotten your registered address
We apologize for the inconvenience, but we have created a newBMSG Please try registering as a member of SHOP.


If the above does not resolve your issue, please contact us using the form below.

▼Contact us
https://bmsg.channel.io/support-bots/103231

If you do not receive the email, please check the following.

①info@bmsg.Please check your basket settings to ensure that you can receive shop messages.
②Please make sure that the email is not in another folder such as your spam folder.

*If you use your mobile carrier's email address, you may not be able to receive it depending on your settings. We strongly recommend using an email address other than your mobile carrier, such as Gmail or Yahoo.

After changing your address, we apologize for the inconvenience, but please request that we resend the enrollment completion email from the link below.