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I would like to check my fan club membership status
You can check your fan club membership status on the "Payment method/change confirmation page" in the OFFICIAL SHOP.BMSG You can check from the "Payment method/change confirmation page" in the OFFICIAL SHOP.
▼BMSG Click here to log in to the OFFICIAL SHOP
https://bmsg.shop/account
▼Contents you can check
Joined fan club / Month of joining / Subscription cycle (monthly/annual amount) / Next update / Payment method
Also, if you have joined a fan club, it will be reflected on the top page "Your community" after logging into the app.
If the above does not solve your problem, please contact us using the form below.
▼Contact us
https://bmsg.channel.io/support-bots/103231
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B Unable to log in to with U
After downloading the app, you will need to register as a member to view fan club content.
If you have completed fan club membership registration and payment but are unable to log in, please check ① to ③ below.
①You may have entered the registered email address, or
You may have entered a different email address from the one used when registering as a member.
If you have multiple email addresses, please try the one you remember. This is different from the email address registered in ``
※「BMSG This is different from the email address registered in the app.
② Are you entering the password you set?
If you do not know the password you set, please set a new password from [Click here if you have forgotten your password] at the bottom of the login screen and try logging in.
*If you do not receive the reset email, please configure your settings so that you can receive info@bmsg.shop.
③Please make sure that the email address and password you entered are correct.
Please check that there are no uppercase/lowercase letters, half-width/full-width characters, symbols, input errors, or unnecessary spaces (空white).
Uppercase letters (half-width):SKY-HI
Lowercase letters (half-width):sky-hi
Uppercase letters (full-width): SKY-HY
Lowercase letters (full-width): sky-hy
If the above does not resolve your issue, please contact us using the form below.
▼Contact us
https://bmsg.channel.io/support-bots/103231
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BMSG I have a purchase history on SHOP, but I can't log in
First of all,BMSG OFFICIAL Please try resetting your password using the email address you registered with SHOP.
In addition, you can purchase goods at theBMSG OFFICIAL SHOP without registering as a member.
Even if you have a past usage history, you may not be able to log in if you have not completed the member registration procedure.
To register as a member, please register below.
▼BMSG OFFICIAL SHOP Click here to register as a member
https://bmsg.shop/account/registerIf the above does not resolve your issue, please contact us using the link below.
▼Contact us
https://bmsg.channel.io/support-bots/103231
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BMSG I have a purchase history at SHOP, but I have forgotten the registered email address
①If I have a purchase history in the past
In the past, we have sent two emails to the email address that you think of, ``Shopping Completed'' and ``Shipping Completed'', so please look for the email from info@bmsg.Please check if you have received an email from the shop.
②If you cannot find your email and have forgotten your registered address
We apologize for the inconvenience, but please try registering as a new member atBMSG SHOP.
If the above does not solve your problem, please contact us using the form below.
▼Contact us
https://bmsg.channel.io/support-bots/103231
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BMSG(enrollment completion email, password reset email, etc.)
, please check the following.
①Please check your settings to be able to receive info@bmsg.Please check your basket settings to ensure that you can receive shop messages.
②Please make sure that the email is not in another folder such as a spam folder.
*If your mobile carrier's email address is used, you may not be able to receive the email depending on your settings. We strongly recommend using an email address other than your mobile carrier, such as Gmail or Yahoo.
After changing your address, we apologize for the inconvenience, but please request that we resend the membership completion email from the link below.