Frequently asked questions

 

◆About email
・We will send you two emails, with your purchases and shipping completed.
・「info@bmsg.shopPlease set it to receive ".
・You can check the email address you have registered on your My Page.
・If you do not receive the email, it may be in your spam folder, so please check.

◆Product delivery information
-Except for orders made to order/pre-ordered items, they will be shipped sequentially from the next business day (excluding Saturdays, Sundays, and holidays) after your order.
-If you order a made-to-order/pre-order item and a regular item together, we will ship it according to the item with the latest shipping date. If you are in a hurry, please place an order separately. (However, please note that shipping costs will be incurred for each order.)
-We do not accept requests for specific delivery dates and times. We will inform you of your inquiry number in the shipping completion email, so please contact the delivery company directly.
-Please note that we cannot ship the product together with other orders after placing your order.
- Depending on the size of the product, it may be delivered by post.
- Regardless of the delivery method, shipping costs, quantity, or price, shipping costs are flat rates of 770 yen.

◆Payment methods
- Credit card or post-payment (Paidy) You can use https://paidy.com.
-We do not accept any changes to payment methods after your order has been completed.
・How to use PayPay after Pay is as follows.
(1) Select Payment after payment on the payment screen
(2) The Paydy payment screen will be displayed on the screen, so enter your email address and mobile number and press the "Next" button.
(3) Please enter the 4-digit authentication code received via SMS (short message) on your smartphone or mobile phone from Paydy.
(4) Select your payment method and payment will be completed. After payment is completed, the completion screen will be displayed.
*Please note that if you return with your browser while paying by paying by paying by paying by moving to another page, the payment may not be completed and your order may not be confirmed.
*After completing your order, please click on the Paydy app or My Paydy (https://my.paidy.com/login/) and make sure the amount you ordered is displayed in the billing amount column.
If it is displayed in the Unconfirmed amount column,info@bmsg.shopPlease contact us.

◆Regarding purchase history
After logging in to your My Page, you can check on "My Order."

◆Regarding changes and cancellations after ordering
We apologize for the inconvenience, but cancellations/quantity changes due to customer convenience after order is completed/We do not accept any exchanges, returns, or refunds.
Shipping costs for products will be incurred for each order, so please be careful when placing your order.

◆Replacing defective products
If there is any defect in the product you received, within 7 days of the product's arrival.
「info@bmsg.shopPlease contact us with a photo attached to the address to show the defects.
*If in stock, we will exchange the product. If the item is out of stock, we will refund you.
*We do not accept exchanges or refunds for products purchased from other than BMSG SHOP.

◆Contact us
If you have any other problems,HerePlease contact us via our website.