Recommended settings for those using carrier email addresses
If you use a carrier email address, you may experience problems with notifications from B-Town (such as not receiving the email informing you that you have won the Architect event).
Please check the following information and consider taking action.
[Problems that have arisen]
・Cannot receive emails from BMSG/B-Town ・BMSG/B-Town emails end up in spam ・Cannot display images attached to notifications from BMSG/B-Town ・Cannot reply to emails that require a reply ・Cannot reply with images attached or long replies (if using an SMS/messaging app)
[Countermeasures]
① Change your email address (Gmail or Yahoo recommended)
② Please set your domain. ③ Please review your spam settings. ④ Please check other settings.
Please see below for countermeasures.
①How to change your email address ★Recommended
To change your email address, log in to BMSG SHOP and click the "Edit Account" button on the payment method/change confirmation page.
▼Login
https://bmsg.shop/account/login?return_url=%2Faccount
*You can also log in using the human-shaped mark (user icon) in the upper right corner of the screen.
▼If you want to get a new email address, click here
https://support.google.com/mail/answer/56256?hl=ja
*You will be taken to the Google new registration (email address creation) screen.
[Notes]
・If you have used the email address for BMSG SHOP before, an error message will be displayed when you try to change the email address.
- When you change your email address, there is no "receive confirmation authentication," so please be careful not to change it to the wrong email address.
・If you change your email address, the email address you use the next time you log in will also change.
・If you want to change to an email address that has a usage history, you will not be able to combine your order history.
・If you are unable to change your email address, please contact B-Town via chat .
②Domain settings
If you have specified email reception/rejection settings, please change your settings to allow reception of emails from the following domains : 【@bmsg.co.jp】 【@bmsg.shop】 【@bwithu.app】.
*Please contact your email address provider or mobile phone company for confirmation and setup instructions.
Each mobile phone company has set a high standard for spam prevention measures, which has resulted in a large number of cases where emails are not delivered. Even if you are not aware of any spam prevention measures in place, please be sure to check.
③ Spam settings
■ For those using docomo addresses
Please refer to the following website for how to check if an email has been identified as spam.
» For those using the standard email app on iPhone or iPad
»For those using the Docomo Mail app on an Android™ smartphone
*You will be redirected to the docomo website.
■ For those using au addresses (ezweb.ne.jp/au.com)
If you are using au, the "Spoofing Restriction" is set to (High) by default. If this "Spoofing Restriction" is set to (High), there is a possibility that emails may not be delivered at all.
Be sure to change the "Impersonation Control" to (Low).
■ For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)
If your spam filter is set to "Strong," emails may be blocked. Please set it to "Standard" or "Off."
④ Check other settings
■Check that your mailbox capacity is not exceeded. If your mailbox capacity or the capacity of your smartphone itself is exceeded, you may not be able to receive emails.
■ Update your email app
■Changing your email app to another one You may not be able to receive emails due to the influence of the email app.
*Please contact your email app provider or mobile phone company for confirmation and setting instructions.