You can check your fan club membership status on the "Payment Method & Change Confirmation Page" within the BMSG OFFICIAL SHOP.

▼Click here to log in to the BMSG Official Shop
https://bmsg.shop/account

▼Items you can verify
Fan Club Membership / Joined Month / Payment Cycle (Monthly/Annual) / Next Renewal / Payment Method

If you are already a member of a fan club, it will also appear on the "Your Community" page after logging into the app.

If the above does not resolve your issue, please contact us using the information below.

▼Contact Us
https://bmsg.channel.io/support-bots/103231

After downloading the app, you must register as a member to view fan club content.
If you are unable to log in despite completing your fan club membership registration and payment, please check the following items ① to ③.

① Are you entering the registered email address?
You may have entered an email address different from the one used during registration.
If you have multiple email addresses, please try one that you think might work.
※ This email address is different from the one registered with the "BMSG App".

② Are you entering the password you set?
If you don't know your password, please click [Forgot your password?] at the bottom of the login screen to set a new password and try logging in.
※再設定用メールが届かない場合はinfo@bmsg.shopが受信可能な設定にしてください.

③ Please verify that the email address and password you entered are correct.
Uppercase/lowercase, half-width/full-width distinctions, symbols, input errors, and unnecessary spaces (空Please check that there is no white residue.

Uppercase (half-width):SKY-HI　
Lowercase (half-width):sky-hi
大文字（全角）：SKY-HY
Lowercase (full-width): sky-hy


If the above does not resolve your issue, please contact us using the information below.

▼Contact Us
https://bmsg.channel.io/support-bots/103231

First, please try resetting your password using the email address registered with the BMSG OFFICIAL SHOP.

Additionally, you can purchase merchandise at the BMSG OFFICIAL SHOP without registering for a membership.
Even if you have a past usage history, you may not be able to log in if you have not completed the membership registration process.

Please complete your membership registration using the form below.

▼BMSG OFFICIAL SHOP Click here to register as a member
https://bmsg.shop/account/registerIf the above does not resolve your issue, please contact us using the information below.

▼Contact Us
https://bmsg.channel.io/support-bots/103231

① If you have a purchase history
We have previously sent two emails to the email address you provided: "Order Complete" and "Shipment Complete." Please check your inbox at info@bmsg.shopからメールが届いているかお探しください.

② If you cannot find the email and have forgotten your registered address
We apologize for the inconvenience, but please try registering for a new account at the BMSG SHOP.


If the above does not resolve your issue, please contact us using the information below.

▼Contact Us
https://bmsg.channel.io/support-bots/103231

If you do not receive the email, please check the following.

①info@bmsg.shopを受信できるようになっているかご設定の確認をお願いいたします.
② Please check if it has been moved to another folder, such as the spam folder.

※If you are using a mobile carrier email address, you may not be able to receive emails depending on your settings. We strongly recommend using an email address not provided by your mobile carrier, such as Gmail or Yahoo.

After changing your address, we kindly ask you to request a resend of your membership confirmation email from the link below.

▼Contact Us
https://bmsg.channel.io/support-bots/103231

［💎[Member Registration] → [I haven't received the membership confirmation email]
[Membership Completion Email | Resend Request] Enter Information in the Form