MAZZEL

Even after completing the cancellation procedure, you will be able to view the content until the expiration date of your current contract period.
After the expiration date, you will no longer be able to access member-only content.

・For annual plans: Even if you cancel or suspend your membership, it is valid from the month of joining until the end of the same month of the following year (Example: Join on July 15, 2024 → Can be used until July 31, 2025)
・For monthly plans: If you cancel your membership, you can view it until the end of the last payment month (Example: Cancel on June 10th → Available until June 30th) If it is temporarily suspended, you will no longer be able to view it at that time, so please re-pay from My Page.

After downloading the app, you will need to register as a member to view fan club content.

If you are unable to log in even though you have completed fan club membership registration and payment, please check ① to ③ below.

① You may have entered the e-mail address you registered with, or you may have entered a different e-mail address from the one you used when registering. If you have multiple email addresses, try the one you remember. *"BMSG This is different from the email address registered in the app.

② If you have entered the password you set or do not know the password you set, please set a new password and try logging in from [Click here if you have forgotten your password] at the bottom of the login screen. *If you do not receive the reset email, please contact info@bmsg.Please set the shop so that it can receive messages.

③ Check that there are no errors in the email address and password entered.空Please check that there is no white). Uppercase letters (half-width):SKY-HILowercase letters (half-width):sky-hiCapital letters (full-width): SKY-HY Lowercase letters (full-width): sky-hy

If the above does not resolve your issue, please contact us using the form below.

▼Contact us

https://bmsg.channel.io/support-bots/103231

First of all,BMSG Please try resetting your password using the email address registered with the OFFICIAL SHOP.

Also,BMSG You can purchase goods at the OFFICIAL SHOP without registering as a member. If you have used the service in the past but have not completed the member registration process, you may not be able to log in.

To register as a member, please register below.

▼BMSG OFFICIAL SHOP Click here to register as a member

https://bmsg.shop/account/register

If the above does not resolve your issue, please contact us using the form below.

▼Contact us

https://bmsg.channel.io/support-bots/103231

① If you have past purchase history We have sent you two emails in the past, ``Shopping Completed'' and ``Shipping Completed'', using the email address you think of, so please check info@bmsg.Please check if you have received an email from the shop.

② If you cannot find your email and have forgotten your registered address, please send a new one.BMSG Please try registering as a member of SHOP.

If the above does not resolve your issue, please contact us using the form below.

▼Contact us

https://bmsg.channel.io/support-bots/103231

If you do not receive the email, please check the following.

① info@bmsg.Please check your basket settings to ensure that you can receive shop messages.

② Please make sure that the email is not in another folder such as your spam folder. *If you use your mobile carrier's email address, you may not be able to receive it depending on your settings. We strongly recommend using an email address other than your mobile carrier, such as Gmail or Yahoo. After changing your address, we apologize for the inconvenience, but please request that we resend the enrollment completion email from the link below.

▼Contact us

https://bmsg.channel.io/support-bots/103231

［💎[Member registration] → [I did not receive the enrollment completion email] [Enrollment completion email | Request for resending] Fill in the form

If you choose credit card payment when joining as a new member, your membership will be automatically renewed after your membership expires.
Credit card payments will be processed within 3 business days of the month in which your membership expires.
If you do not wish to continue, please complete the cancellation procedures yourself before your membership expires.
You can follow the steps below.

1 Payment method/change confirmation pagehttps://bmsg.shop/accountaccess

2 Select the applicable plan from “Manage subscription plans”

3 Select "Confirm details" > "Cancel subscription" to complete the cancellation procedure.

For customers using convenience store payment, automatic renewal is not applied, so use of the service will be temporarily terminated after the membership expiration date.
If you wish to continue, we will send you a notification email in the month of renewal, so please follow the instructions and complete the payment procedure again.
Please complete the procedures by the deadline stated in the guide, approximately by the end of the month.