You can check your fan club membership status on the "Payment Method/Changes Confirmation Page" in the BMSG OFFICIAL SHOP.

▼Log in to the BMSG OFFICIAL SHOP here
https://bmsg.shop/account

▼ What you can check: Fan club membership / month of subscription / subscription cycle (monthly/yearly) / next renewal / payment method

If you have a fan club you are a member of, it will also be reflected on the top page "Your Community" after logging in to the app.

If the above does not resolve your issue, please contact us using the details below.

▼Inquiries
https://bmsg.channel.io/support-bots/103231

After downloading the app, you will need to register as a member to view fan club content.
If you are unable to log in even though you have completed your fan club membership registration and payment, please check points ① to ③ below.

①You may have entered the registered email address or an address different from the one you entered when registering as a member.
If you have multiple email addresses, try using one that you know well.
*This is different from the email address registered to the "BMSG App."

②If you are entering the password you set or do not know the password you set, click [Forgot your password?] at the bottom of the login screen to set a new password and try logging in.
*If you do not receive the reset email, please make sure that you can receive emails from info@bmsg.shop.

③Please check that the email address and password you entered are correct, including capitalization, half-width/full-width characters, symbols, input errors, and unnecessary spaces.

Uppercase (half-width): SKY-HI
Lowercase (half-width): sky-hi
Capital letters (full-width): SKY-HY
Lowercase (full-width): sky-hy


If the above does not resolve your issue, please contact us using the information below.

▼Inquiries
https://bmsg.channel.io/support-bots/103231

First, try resetting your password using the email address registered with BMSG OFFICIAL SHOP.

In addition, you can purchase goods at the BMSG OFFICIAL SHOP without registering as a member.
Even if you have used our service in the past, if you have not registered as a member, you may not be able to log in.

To register as a member, please register below.

▼Click here to register as a BMSG OFFICIAL SHOP member
https://bmsg.shop/account/registerIf the above does not resolve your issue, please contact us using the details below.

▼Inquiries
https://bmsg.channel.io/support-bots/103231

① If you have a purchase history, please check if you have received an email from info@bmsg.shop, as we have sent you two emails in the past, one for "purchase completed" and one for "shipping completed" to the email address you think may be relevant. please.

②If you cannot find your email or have forgotten your registered address, please try registering as a new member of BMSG SHOP.


If the above does not resolve your issue, please contact us using the details below.

▼Inquiries
https://bmsg.channel.io/support-bots/103231

If you do not receive an email, please check the following.

①Please check your email settings to make sure you are able to receive emails from info@bmsg.shop.
②Please check to see if the email has been sent to your spam folder or another similar folder.

*If you use an email address from a mobile carrier, you may not be able to receive emails depending on the settings. We strongly recommend using an email address other than that of a mobile carrier, such as Gmail or Yahoo.

After changing your address, please request a resend of the membership completion email using the form below.

▼Inquiries
https://bmsg.channel.io/support-bots/103231

[💎Member Registration] → [I haven't received the membership completion email]
[Membership Completion Email | Resend Request] Fill in the form