I can't watch the video

If you cannot watch videos in B with U, please try the following solutions.

①B with U app Check for updates

Please check for updates from the Apple Store or Google Play Store.

・iOS app: https://apps.apple.com/jp/app/b-with-u/id6497568843

・Android app: https://play.google.com/store/apps/details?id=app.bwithu.bwithu

Check for updates to your device

To find out how to update, search for "device name update method" in Google search. *Depending on the timing of updates, the latest version may not be supported.

3) Try listening by switching between Wi-Fi and mobile internet

④Restart your device.

⑤ Please delete and reinstall the app.

⑥Check on another device (PC or tablet)

At this time, we have received reports from customers using Android AQUOS devices with OS version Android 13 and security software that they are unable to watch videos.
If you have another device such as a PC or tablet, you may be able to watch the video on that device.

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⑦Check the "B with U app browser version"

If you cannot view the app from here, please view the browser version of the B with U app using Chrome, Safari, etc. This may be the cause of the video not displaying correctly.

・Web version: https://service.bwithu.app/

⑧Check for updates to your browser, such as the Chrome app.

Please check the App Store (iPhone) or Google Play (Android) for apps that require updates. We recommend that you update to the latest version before using the app.
*Depending on the release timing of some updates, the latest version may not be supported.

⑨Install the browser "Firefox" and check the page using "Firefox"

Subject ⑥ also reported that he was able to watch videos after installing Firefox.

Therefore, if you cannot view the video, please install Firefox, search for "B with U" just like you would search for Google, and log in to the exclusive page to view the video.

[Android users]
https://play.google.com/store/apps/dev?id=7083182635971239206&hl=ja&gl=US&pli=1

[If you are using an iPhone]
https://apps.apple.com/jp/app/firefox-private-safe-browser/id989804926

*If trying ① to ⑨ above does not resolve the issue

Please contact us via chat with the following information:

*If an error occurs, please attach the error message and a screenshot.

① Did restarting the device, reinstalling the app, or trying the browser version improve the issue? ② Type of device (iPhone or Android)
③ Model name ④ OS version ⑤ Use of security software ⑥ Area of residence (if you live overseas, etc.)
⑦Does the situation change when you switch between Wi-Fi and mobile data? ⑧Can you watch other videos (excluding fan club videos)? ⑨Is an error message displayed on the screen where the video cannot be played?