Recommended settings for those using carrier email addresses
If you use a carrier email address, you may experience problems receiving notifications from B-Town (such as not receiving the winning email for the Architect event).
Please check the following information and consider how to respond.
[Problems occurring]
・Cannot receive BMSG/B-Town emails. ・BMSG/B-Town emails end up in spam folder. ・Cannot display images attached to notifications from BMSG/B-Town. ・Cannot reply to emails that require a reply. ・Cannot reply with images or long messages (if using SMS/message app).
[Countermeasures]
① Change your email address (gmail or yahoo recommended)
② Set your domain. ③ Review your spam settings. ④ Check other settings.
Please see below for countermeasures.
① How to change your email address ★Recommended
You can change your email address by clicking the " Edit Account" button on the " Welcome Back" My Account screen.
▼Login
https://bmsg.shop/account/login?return_url=%2Faccount
*You can also log in from the human-shaped mark (user icon) in the upper right corner of the screen.
If you want to get a new email address, click here
https://support.google.com/mail/answer/56256?hl=ja
*You will be taken to the new Google registration (email address creation) screen.
【Notes】
・If you have used an email address with BMSG SHOP history, an error will be displayed when you try to change your email address.
- When you change your email address, there is no "receive confirmation" so please be careful not to change to a wrong email address.
・If you change your email address, the email address you use the next time you log in will also change.
・If you want to change to an email address that has a history of use, your order history cannot be merged.
・If you are unable to change your email address, please contact B-Town via chat .
②Domain settings
If you have specified email reception/rejection settings, please set it so that you can receive emails from the following domains: 【@bmsg.co.jp】 【@bmsg.shop】 【@bmsg.jp】.
*Please contact your email address provider or mobile phone company for confirmation and setup instructions.
Each mobile phone company has set a high standard for spam prevention measures, which has resulted in a large number of cases where emails are not delivered. Even if you are not aware of any spam prevention measures in place, please be sure to check.
③Junk mail settings
■ For those using docomo addresses
Please refer to the following website for how to check if an email has been identified as spam.
» For those using the standard email app on iPhone or iPad
»For those using the Docomo Mail app on an Android smartphone
*You will be redirected to the docomo website.
■ For those using au addresses (ezweb.ne.jp/au.com)
If you are using au, the "Spoofing Restriction" is set to (High) by default. If this "Spoofing Restriction" is set to (High), there is a possibility that emails will not be delivered at all.
Be sure to change the "Spoofing Protection" to (Low).
■ For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)
If your spam filter is set to "Strong," emails may be blocked. Please set it to "Standard" or "OFF."
④Check other settings
■Make sure your email capacity is not exceeded. You may not be able to receive emails if your mailbox or smartphone's capacity is exceeded.
■ Update your email app
■Changing the email app you use. You may not be able to receive emails depending on the email app you use.
*Please contact the email app provider or mobile phone company for confirmation and setting methods.