Regarding the use of multiple accounts due to the transition to B with U

Thank you for your continued support of BMSG.

We would like to answer some frequently asked questions regarding viewing B-Town on the B with U app, which was migrated on Wednesday, March 26th.

Q. I use different email addresses for FC and B-Town. Can I change my email address?

Target: Customers who have registered with different email addresses for FC and B-Town

A. We cannot change to an email address that has already been registered (integrating order history). We recommend that you integrate your accounts into one account, so please check the procedure.

Examples of subjects:
Account 1: FC registration (email address: ***@gmail.com)
Account 2: B-Town registration (email address: △△△@yahoo.co.jp)

■Notes regarding account integration

Currently, the check-in function and limited membership card linked to the FC account can only be used with the FC account (account ① in the above example) even after the integration. If you continue to use the account registered with B-Town (account ② in the above example), you will no longer be able to use the past check-in history and limited membership card obtained with the FC account. Therefore, we recommend that you integrate and consolidate your accounts into the FC account.

Post-merger example:
Account 1: FC registration/ B-Town re-membership (email address: ***@gmail.com)
Account 2: B-Town withdrawal (email address: △△△@yahoo.co.jp)

■ Account integration procedure
If you would like to merge your accounts, please follow the steps below.

1. Cancel your B-Town subscription using the account you registered with B-Town (Account ②)
>>Click here for FAQs on how to cancel

2. Rejoin B-Town using the account registered with the FC (Account ①)
>>Click here for B-Town membership page

3. After completing the above procedure, please contact our customer support desk .
・Account information for ① and ② (email address and current membership plan)
Please let us know if you would like to merge your accounts.
・Refunds available※

Upon rejoining B-Town, your B-Town membership period will be carried over to the integrated FC account.
*If you sign up for an annual plan or re-enroll in the same month (duplicate enrollment), we will refund the remaining months until your next renewal.

Due to system specifications, accounts cannot be merged by the administrator.
After integrating your FC and B-Town accounts (after canceling and rejoining), you can also change your email address (exchange the email addresses in ① and ②). If you wish to do so, please let us know when you contact us.

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■ Information for customers who use multiple accounts

We recommend that you use one B with U account, but you can also use multiple accounts.
*If you use multiple accounts, you will need to log out and log back in within the app to switch accounts.
* Push notifications will only send information related to the plan you are logged in to. If you use multiple accounts, please note that you will not receive notifications from all accounts. Please note that if you experience issues such as not receiving some notifications due to using separate accounts, we will not provide support.

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Q. I am planning to merge my accounts. I am ordering the newsletter vol. 7, but which account should I use to order the bonus tote bag?

Target: Customers who plan to merge their Architect accounts and have already ordered Architect Newsletter Vol. 7

A. We recommend that you order the tote bag during March using the account that you used to order the newsletter.

>> Order a tote bag here (Architect login)

*Please check the currently logged in account and delivery address (shipping destination) on the order screen.
*Newsletter Vol. 7 and the bonus tote bag will be delivered together even if you order them through different accounts.
*Please note that delivery times may vary depending on the order date of the bonus tote bag.

◆About changing your address

If you would like to change the delivery address for your newsletter vol. 7 or bonus tote bag, please submit the form below.
>>Submit your change of address form

Form submission deadline: April 27th (Sun) 23:59

If you have any questions, please contact us via the [Inquiries] section of your B with U My Page or the chat below.
https://bmsg.channel.io/support-bots/66579
We look forward to your continued support of B-Town.

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BMSG Corporation